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A Series of Tubes #88: entangling beams at the ANU, Stilgherrian on webbing government, forging e-mail, filtering games and Project TotoJune 28th, 2009I can just about understand the idea behind the quantum entanglement of photons. But how about entangling whole beams? Tubes talks to Dr Juri Janosek of the ANU’s ARC Centre of Excellence for Quantum-Atom Optics about multi-mode entangled beams, and what they mean for the future of quantum communications. Tubes also caught a few minutes with Stilgherrian shortly before his flight to Tanzania, to talk about Government 2.0, forged e-mails, filtered games - and, of course, Project Toto. By the time you hear this, he’ll already be overseas struggling with poor electricity, slow connectivity, and aeroplanes with moving parts on the outside! A Series of Tubes #87: Alcatel-Lucent’s Geof Heydon on the NBN, Tethering StilgherrianJune 21st, 2009Should iPhone users pay extra for using the device as a tethered modem? Optus thinks so - but Tubes and Stilgherrian don’t entirely agree. We also talk about YABS (yet another broadband statistic), Twitter and Iran, and of course project #Toto. Tubes also talks to Altatel-Lucent’s Geof Heydon about the NBN: as we find it, it’s more than just a fast Internet connection. Smart Call #63 - Voice biometrics specialJune 18th, 2009Authenticating callers to a contact centre consumes a big percentage of every call. Voice biometrics promises a faster and more secure way to confirm a caller’s identity and this week we have two interviews with new users of the technology. Frank Lombardo from Aviva and National Australia Bank’s Sam Jackel both worked with Salmat VeCommerce to get voice biometrics up and running and join us to explain why they chose the technology and how it’s working for their organisation. Dr. Catriona Wallace also returns to help us with news including:
Thanks as ever to founding sponsor NSC for its support!
A Series of Tubes #86: Can Palo Alto Networks shake up the firewall market?June 15th, 2009The firewall market is hardly new. In fact, according to Palo Alto Networks, it’s so mature it’s stagnating. Can the start-up trigger a shake-up? Tubes talks to Chris King and David Thrum of Palo Alto Networks to find out. Smart Call #62 - Christmas in the contact centreJune 11th, 2009This week’s Smart Call is brought to you by Verint, who ran seminars in Sydney and Melbourne this week entitled How to Survive (and even Thrive) During the Economic Downturn. Verint’s Principal Global Solutions Consultant Bill Durr joins us with part two of his presentation to the event. Our feature interview is with Toby Poulson, Chief Financial Officer of a company called Layby Services, which sells pre-paid Christmas hampers. The nature of that business means the load on its contact centre is very seasonal. The company has six full-time agents, but a 40-seat contact centre. Close to Christmas, all those seats are filled. But for much of the year, those seats are empty. A Series of Tubes #85: No, the Internet’s Not Full and the Sky’s Not FallingJune 10th, 2009Take a little astroturf, add a little lobbying, throw in a kilo or so of self-interest, stir it in with buckets of ignorance and what do you get? Scare stories about the imminent failure of the Internet - the ‘net’s too small, the exaflood is on its way, and we’re all going to hell in a handbasket. Smart Call #61a – Phishing scammers create fake contact centreJune 3rd, 2009Hi everyone. I’m sick! It’s not swine flu, but I’ve been dragging myself around and haven’t had the energy to podcast. But there’s a big story around we should look at anyway. Over the last couple of weeks, the Commonwealth Bank has been the subject of a series of “phishing” attacks. For those who are not across IT security issues, “phishing” involves sending fake emails that try to con their recipients into handing over their Internet banking passwords. Phishers usually do this with fake web sites that look just like a Bank’s real website. But a new round of phishing targeting the Commonwealth Bank offers a phone number to call. And there’s even an IVR that answers calls to add some authenticity in the hope of fooling you. The folks at APCmag.com have even recorded the IVR in action. Click here for their story about this scam and the recording. We’ll try to address this incident on future editions of Smart Call. A Series of Tubes #84: Industry Gets Ready for the NBN, Stil Doesn’t Get Ready for TanzaniaMay 31st, 2009The telecommunications industry is suffering an outbreak of co-operation, with the Communications Alliance working to draw together the threads of the industry’s response to the NBN. Will it be two-tier or three-tier? What wholesale arrangements will be required? Tubes talks to Communications Alliance CEO Anne Hurley. Smart Call #61 - Meet the Contact Centre Institute of New ZealandMay 28th, 2009This week’s Smart Call is brought to you by Verint, who ran seminars in Sydney and Melbourne this week entitled How to Survive (and even Thrive) During the Economic Downturn. Verint’s Principal Global Solutions Consultant Bill Durr joins us with the first part of his presentation to the event. Our feature interview for the week is with Alex VanDerLeij, Communications Officer for the new Contact Centre Institute of New Zealand (CCINZ). The CCINZ is the brand spanking new peak body for the industry in NZ and Alex explains its aims to us this week. We also take a quick look at news including:
And as ever, we like to thank our founding sponsor, NSC! A Series of Tubes #83: Nortel Returns to the Sponsor Spot, Stilgherrian’s Tanzanian Project, and Data Centres in InnaminckaMay 24th, 2009Why would you put a data centre in Innamincka? Well, it’s a good idea if you have lots of electricity, a carbon-neutral technology to demonstrate, a business to promote - and too many miles between the generator and the consumer. So Geodynamics, experts in geothermal power, has proposed just that: a data centre in the middle of nowhere. But as A Series of Tubes will hear, this isn’t just another blue-sky idea. |
