Archive for February, 2008
Smart Call #6 — Speech recognition special
February 28th, 2008This week’s Smart Call is a special show. We’ll take an in-depth look at speech recognition in the contact centre, thanks to four industry experts plus one very happy user: Pay TV firm Austar.
You’ll learn when to use speech recognition, how it works, how to design a speech application and even how to create a [...]
A Series of Tubes #40 — Appliances and IPV6
February 28th, 2008This week we’re taking a look behind two of the most popular topics searched for in networking forums.
The first is network appliances which are even hotter than buttered toast. Network appliances have now moved out of SMB networks and are storming into the enterprise in huge numbers.
The second topic is IPv6 which is almost [...]
Risky Business #51 — Frozen RAM is a cool attack
February 26th, 2008On this week’s show we look at the James Bond-style attack on BitLocker involving frozen RAM. We also chat about Microsoft’s “good worm” brainwave, the Australian Institute of Criminology’s cyber-crime survey and more. This week’s show is brought to you by Sophos and hosted by Vigabyte.
On this week’s show:
ZDNet Australia’s Liam Tung discusses the week’s [...]
A Series of Tubes #39 — How green is your network?
February 21st, 2008On this week’s show we’re going green. Someone has to save the planet from global warming and it might as well be the networkers since nobody else is doing much about it other than signing protocols.
Every purchasing decision you make can affect your company’s energy-use and both hardware and software vendors are clamouring for your [...]
Smart Call #5 — 20 years in the game
February 20th, 2008This week’s Smart Call features the closest we’ll ever get to contact centre royalty as we speak to Jeannine Walsh, recently honoured with the Order of Australia medal for her services to the contact centre industry over more than two decades.
Jeannine offers us a fascinating insight into the evolution of the industry, which started for [...]
Risky Business #50 — Listening devices and counter intelligence
February 19th, 2008This week’s Risky Business is brought to you by Symantec, so a big thanks to the big yellow box! On this week’s show we’re looking at a different type of information security threat: listening devices and bugging.
Corporate espionage is real a problem in Australia, with incidents going unreported for obvious reasons. Risky Business spoke to [...]
A Series of Tubes #38 — Opengear and IIS 7.0
February 14th, 2008The first edition of A Series of Tubes for 2008 is now available for download! We’ve been hibernating because of all the “interesting” wet weather, but now we’re back in the sunshine again we’ll be assaulting your ears like clockwork every Thursday.
On this week’s show we’ll be talking to an Aussie company which has had [...]
Smart Call #4 — Demanding on demand
February 14th, 2008This week’s Smart Call is brought to you by Interactive Intelligence and hosted by Vigabyte virtual hosting.
On this week’s podcast:
Dr Catriona Wallace joins host Simon Sharwood to discuss the week’s news, including Bangladesh’s bid to become a contact centre giant, the ramifications of a cable cut in the middle east and what’s going to happen [...]
Risky Business #49 — Your shiny new IPS won’t save you
February 11th, 2008This week’s special, longer and stronger podcast is all about intrusion detection and prevention systems (IDS/IPS) and is hosted by the fine folk at Vigabyte virtual hosting.
By now you’ve been Powerpointed to death by vendor sales reps who insist their latest system can block attacks that haven’t been invented yet. Of course that’s utter BS, [...]
Smart Call #3 — Dirty phones, self-service and more
February 6th, 2008We’re back! SmartCall this week kicks off its first full year of broadcasting. ITRadio and callcentres.net have teamed to bring you news and views from the world of customer service bundled into a neat podcast.
On this week’s show:
Dr Catriona Wallace and our own Simon Sharwood debunk research about germs on phones, stratify the outsourcing industry [...]