Archive for April, 2008
Smart Call #14 — Beyond the average
April 30th, 2008Episode 14 of SmartCall is here, and this week we explore the idea that contact centres are measuring the wrong things and communicating them to agents in the wrong way, with less-than-average results.
Also on this week’s podcast:
Callcentres.net’s Dr Catriona Wallace reveals whether or not contact centres want unified communications
We reveal another hot offshore destination and [...]
Risky Business #60 — Mark Dowd talks NULL pointers, Simon Howard defends DEFCON’s Race To Zero
April 29th, 2008This week’s Risky Business is an absolute cracker. Big thanks to sponsor RSA for paying our bills this week, and to Vigabyte for hosting our site.
We have two great guests on this week’s show. Mark Dowd popped along to discuss his paper on NULL pointer dereferences. His research — which included uncovering a very, very [...]
A Series of Tubes #48 — Computing’s greatest hits: The Mainframe
April 26th, 2008This week’s edition of A Series of Tubes is available for download, thanks to our sponsor HP ProCurve and hosting partner Vigabyte.
Everyone loves to declare the death of the mainframe… but according to this week’s guest, Kevin McIsaac, the true picture is less cut and dry. Some organisations are actually deploying new mainframes at [...]
Smart Call #13 — When Facebook met CRM
April 24th, 2008Episode 13 of Smart Call, your weekly call and contact centre podcast, is available for download. This week’s show looks at ’social CRM,’ the idea that social network data could become available in CRM systems.
On this week’s podcast:
Callcentres.net’s Dr Catriona Wallace analyses a proposed “Do not track” register for Internet users
We reveal the nation that [...]
Risky Business #59 — Blackhat CSRF and the alarmist media
April 22nd, 2008This week’s show is brought to you by Tenable Network Security and hosted, as always, by Vigabyte virtual hosting.
On this week’s show Risky Business guest Jeremiah Grossman — Whitehat Security founder and blogger — discusses Cross Site Request Forgery attacks with host Patrick Gray. CSRF attacks are no longer a lab attack folks, they’re in [...]
A Series of Tubes #47 — 3Com and Huawei deal post mortem
April 17th, 2008Your weekly networking podcast is available for download, thanks to our sponsor HP ProCurve and hosting partner Vigabyte. On this week’s show:
Host Patrick Gray does his best impersonation of a newsreader
ITRadio’s Simon Sharwood chats to Peter Chai, Vice-President and General Manager for 3Com Asia Pacific. Last year the company was about to get itself acquired [...]
Smart Call #12 — Inside Telstra’s customer service transformation
April 17th, 2008Episode 12 of Smart Call, your weekly call and contact centre podcast, is available for download. This week’s show looks at big changes in customer service for one of Asia’s largest telcos.
On this week’s podcast:
Callcentres.net’s Dr Catriona Wallace explains that it is not all bad news when a company cancels an [...]
Risky Business #58 — Seek advertisers targeted
April 15th, 2008This week’s Risky Business episode is sponsored by Check Point Software and hosted by Vigabyte virtual hosting. On this week’s show we’re looking at the latest phishing scam to target advertisers on Australia’s largest jobs website, Seek. We’ll also take a look at mobile security with our “mystery CSO” Adam Pointon before checking in with [...]
A Series of Tubes #46 — The Ultimate Escape
April 10th, 2008Hey hey. A Series of Tubes episode 46 is now available for download! Tubes is sponsored by HP ProCurve and hosted by Vigabyte.
This week we spoke to (gasp) a non IT professional about mobile broadband. Mobile device manufacturer i-Mate recently sent five professionals to a house in Byron Bay to see if they could do [...]
Smart Call #11 — One Night @ the Call Centre
April 10th, 2008Episode 11 of Smart Call, your weekly call and contact centre podcast, is available for download. This week’s show looks at the formation of a new regional body to represent Asia’s contact centre industry around the world.
On this week’s podcast:
Callcentres.net’s Dr Catriona Wallace explains why a new deal between Oracle and CSC is not necessarily [...]