Archive for July, 2008
A Series of Tubes #59 — Filtering the tubes
July 31st, 2008One thing you learn on the Internet is to stay out of the politics. For every view there’s a counter-view, and Internet politics is very polarised.
However, when ACMA – the Australian Communications and Media Authority – released the results of tests showing improved performance from Internet filters, Tubes had its curiousity piqued.
So in [...]
Smart Call #26 — Why don’t astronauts answer email?
July 31st, 2008This week SmartCall considers email as a customer service channel, especially for new customers and prospects.
Chris Moriarty of Strike Force Sales joins us to discuss the research he conducted into just how fast Australian businesses respond to emails sent from their websites. The results are pretty terrifying, because the average time taken to answer an [...]
Risky Business #71 — H D Moore talks DNS bugs
July 29th, 2008This week’s Risky Business is sponsored by Microsoft and hosted by Vigabyte virtual hosting.
This week’s feature guest on Risky Business is H D Moore. He’s the creator of the Metasploit framework and considered by Those Who Know to be a very smart chappy indeed. He joins us this week to talk about the DNS bugs [...]
SmartCall #25 — Kevin Panozza, founder of Salesforce
July 24th, 2008This week we talk to an industry legend: Kevin Panozza, the founder of Salesforce.
Kevin is about to write a book called ‘The Eight Enemies of Customer Engagement’ and he shares some of those enemies with us this week. He also previews his new venture, animated e-learning tools that tap into Gen-Y’s cartoon and PlayStation preferred [...]
A Series of Tubes #58 — Will Internode stir interest in IPv6?
July 24th, 2008IPv6, long in danger of death by disinterest, got some media interest this week, with Internode’s launch of an IPv6 service, perhaps the first such service from an Australian ISP. Richard Chirgwin talkes to Internode’s founder and CEO Simon Hackett about what made him decide to launch the service, and what it might mean to [...]
Risky Business #70 — SCADA man, SCADA man, does whatever a SCADA can…
July 22nd, 2008This week’s feature interview is with Morgan Marquis-Boire, a pen tester and principal consultant with Security-Assessment.com in NZ. Morgan loves playing with SCADA systems, so much so that he’s due to give a SCADA talk at DEFCON in Vegas this year.
In this Risky Business interview Morgan pops the hype bubble on the “China thing”, talks [...]
A Series of Tubes #57 — The Science of a Really Fast Network
July 17th, 2008You or I won’t need an all-optical switch at the homestead any time soon, unless you’re hiding a terabit-per-second Internet connection under the sink. Still, it’s an interesting concept: fire a photon at a cloud of electrons, and get a really fast optical switch for backbone networks. Richard Chirgwin talks to Dr Ben Eggleston of [...]
Smart Call #24 — Both sides of the home agent equation
July 17th, 2008Home-based contact centre agents are seen as being able to reduce operating costs, while making it easier to attract and retain staff.
This week, we put the home agent equation to the test, interviewing a contact centre operator that only uses home based agents, plus one of the agents that has chosen to work in this [...]
Smart Call #23 — Does your contact centre need a Facebook pro?
July 9th, 2008This week’s episode of SmartCall features Darren Sharp, a Senior Researcher with the Smart Services Co-operative and Swinburne University.
Darren explains how consumers are using social networks like Facebook to research the goods and services they want to buy. They are also using social networks to learn about the customer service their chosen providers offer.
That puts [...]
A Series of Tubes #56 — Can ADSL2+ and the NBN get along?
July 9th, 2008Probably the silliest urban myth surrounding Fibre to the Node (FTTN) is the idea, promoted in some national newspapers, that optical signals interfere with electrical signals. However, there is a problem: the VDSL-based network proposed to connect nodes to homes can cause problems for ADSL2+ services from the same exchange – and ISPs fear that [...]