Archive for September, 2008
Risky Business #80 — The Kiwicon II Panel, PLUS Secure-Freedom.org
September 30th, 2008This week’s edition of Risky Business is brought to you by Check Point and hosted by Vigabyte virtual hosting. Risky Business 80 was recorded at the second annual Kiwicon conference in Wellington, New Zealand.
In this podcast, you’ll hear the panel I ran at Kiwicon. Panelists were Insomnia Security’s Brett Moore, the University of Auckland’s Peter [...]
Risky Omni(bus)iness #79 — GOVCERT.NL special
September 25th, 2008This special edition of Risky Business was recorded in Rotterdam, in the Netherlands, at the GOVCERT security conference. The conference organisers flew me there to host a couple of ask the expert sessions and record some custom interviews… but I got to record my own stuff too and prepare this special.
This podcast is essentially a [...]
Smart Call #34 — And the winner is … the ATA Annual Conference and Awards
September 25th, 2008This week’s Smart Call is a special show, dedicated to the Australian Teleservices Association’s Annual Conference and Awards.
It’s a big show with six – yes SIX – interviews:
UCMS’ Ryan Brisbane on how it feels to be a repeat winner of the ATA award for best contact centre with more than 120 FTE staff
The ATA’s Chair, [...]
A Series of Tubes #65 — DNS security crawls on
September 25th, 2008You may have noticed: since the so-called “Kaminsky bug”, the issue of DNS security has gone strangely silent – except for the US Government’s announcement that its .gov domains will implement DNSSec. Tubes interviews APNIC’s Geoff Houston to ask why things are moving so slowly.
And in this week’s sponsor interview, Tubes talks Power-Over-Ethernet with ProCurve’s [...]
A Series of Tubes #64 — The Web 2.0 Software-as-Service T&C Trap
September 18th, 2008When Google copied the wrong clauses into its Chrome user agreement, the blogsphere went into a temporary frenzy – and when the mistake was corrected, things went quiet again.
But the Chrome issue highlights a more serious long-term consideration: what are the terms and conditions traps for companies looking at signing on for Software-as-a-Service? Are companies [...]
Smart Call #33 — How Repco uses presence to gets expert on the phone PLUS cops and robbers in the call centre
September 18th, 2008This week’s feature interview on Smart Call is with Alan Hodgson of Repco.
Alan explains how the company uses ‘presence’ to see if subject matter experts across the company can help the call centre to give customers detailed assistance that no contact centre agent could ever hope to deliver.
Smart Call has wondered how – or if [...]
Risky Business REPOST
September 18th, 2008For some inexplicable reason, when I posted this week’s podcast my content management system (fancy way of saying WordPress) wound up sending out the wrong file with the post in the RSS feed. I’d linked to a presentation by David Rice at GovCERT which WordPress decided should be this week’s podcast. Ugh.
So, apologies, listeners… you [...]
Risky Business #78 — Geekonomics author David Rice
September 17th, 2008This week’s podcast was recorded and prepared at the GovCERT Symposium in Rotterdam. This week’s feature guest is David Rice, the author of Geekonomics.
Rice argues the pervasiveness of software and systems vulnerabilities are a symptom of a market failure, and the only way out is for governments to introduce economic incentives — similar to those [...]
Smart Call #32 – All aboard the Railcorp Call Centre!
September 11th, 2008This week’s feature interview on Smart Call is with Brad Dixon from Railcorp.
Brad explains how and why Railcorp has opened a travel agent in its call centre and also details his team-building strategies that sometimes plan for agents to leave the call centre and Railcorp forever.
That sounds counter-intuitive, but actually makes a lot of [...]
Risky Business #77 — Google engineers huffing Chrome?
September 9th, 2008This week’s edition of Risky Business is brought to you by Tenable Network Security.
It’s been a fairly quiet week so we’ve prepared a shorter than usual show. In this week’s podcast we take a look at the depressing state of the Internet — a recent ‘net-wide scan by nmap creator Fyodor found Telnet is the [...]