Archive for December, 2008
Risky Business #93 — 2008: The Year That Was
December 22nd, 2008This week’s edition of Risky Business is a bit different — we take a look back over the big stories of 2008 and highlight the best work we saw over the last 12 months.
You’ll laugh, you’ll cry… you’ll hurl.
This is the final Risky Business for the year, with normal programming returning in February. The [...]
Smart Call #45 — Summer listening special: Phobic agents and 2009 predictions
December 18th, 2008In the last Smart Call for 2009, we have a special look back at 2008 and predictions for 2009, with Kevin Panozza, Genesys’ Jason Stirling and callcentres.net’s Dr. Catriona Wallace.
But before we get there, we have one of the year’s most interesting stories, as UCMS’ General Manager for Human Resources, Wendy Bonici, explains how the [...]
Risky Business #92 — Gordon “Fyodor” Lyon
December 16th, 2008This week’s edition of Risky Business is brought to you by RSA Security and hosted, as always, by Vigabyte Virtual hosting.
On this week’s show:
ZDNet Australia’s outgoing editor Munir Kotadia joins us to discuss the week’s news
nmap creator Gordon “Fyodor” Lyon discusses his new book
RSA Security’s Greg Singh joins the show to discuss AFP agent Nigel [...]
Smart Call #44 — Treating your customers like ants
December 12th, 2008This week, we learn how studies of ant behaviour could transform your online customer service. The idea, as explained by RightNow’s Doug Warner, is that just as ants follow trails laid down by other ants to find food, you can find trails to useful information laid down by your customers.
Once you know where those trails [...]
Risky Business #91 — Mitigating the IE 0day, plus e-discovery with Adam Daniel
December 11th, 2008This week’s edition of Risky Business is brought to you by Check Point Software.
In this week’s show we take a look at two burning issues: The Internet Explorer 0day that’s doing the rounds, and we also talk about e-discovery with Adam Daniel from Deloitte Forensic Data.
Adam explains why e-discovery solutions are all the rage, how [...]
Smart Call #43 — Exposing your queue to customers
December 5th, 2008Can you imagine letting your customers know your current time-to-answer statistics before they call? Would you do it if time-to-answer was 20 minutes?
Adelaide Internet Service Provider Internode has done just that. Click here and you’ll see the data the company offers its customers.
Of course those statistics can also be seen by Internode’s prospects … and [...]
Tubes #72 — Where Did Your Packets Go?
December 5th, 2008This week’s edition of A Series of Tubes is brought to you by Nortel Networks.
As YouTube found out in February, it’s all too easy for our traffic to become hostage to somebody else’s configuration. In fact, the Internet is built on what APNIC’s Geoff Houston says is an excessive amount of implicit trust.
With that in [...]
Risky Business #90 — Ruxcon wrap with guest Mark Dowd
December 4th, 2008This week’s edition of Risky Business is brought to you by Microsoft.
On this week’s show we’ll wrap Ruxcon, Sydney’s technical security conference. It was held over the weekend, and there were some cracking presentations. Security researcher Mark Dowd joins us with his impressions of the conference presentations.
We’ll also check in with Munir Kotadia with a [...]