Archive for February, 2009
A Series of Tubes #66 – Avanade’s Cloud Computing Research, On the Road with Stilgherrian
February 27th, 2009Avanade has released research into both implementation of, and intention to implement, cloud computing in the enterprise. Covering more than 500 C-level executives worldwide, the research has insights both on the global and Australian markets. Tubes talks to Avanade Australia’s managing director Craig Dower about the research.
And in our weekly discussion with crikey.com.au columnist Stilgherrian, [...]
Risky Business #97 — Antisocial networking
February 27th, 2009Yeah yeah, we’ve all heard about the threat from social networks — employees post juicy information that attackers can hoover up during reconnaissance. But what if a determined attacker actually infiltrated the social network that exists between your employees? What if they then used that trust to phish for VPN passwords?
That’s what the guys from [...]
Smart Call #49 – How the contact centre industry helped during Victoria’s bushfires
February 27th, 2009This week’s Smart Call is a special show, devoted to the Victorian bushfire emergency.
We speak to the CEOs of UCMS and Stellar, both of whom personally took calls during the emergency after their respective companies volunteered their services to the Red Cross.
Smart Call wants to help too – sponsor next week’s show and we’ll pass [...]
Smart Call #49 - How the contact centre industry helped during Victoria's bushfires: Play Now | Play in Popup | DownloadSmart Call #48 – Rethinking IVR and previewing the Smart Call bushfire episode
February 20th, 2009This week’s feature interview is with Marianne Walker, National Contact Centre Manager at Superpartners. Marianne shares the tale of how she and her team designed a new IVR and future possibilities like personalised IVR
We also need to mention next week’s show, which will feature the back story on how the industry provided the Red Cross [...]
A Series of Tubes #65 – CUDOS Adds Photonic ICs, Tubes Kicks the Filtering Fail-Whale
February 20th, 2009Last year, A Series of Tubes talked to Professor Ben Eggleton at CUDOS – the Centre for Ultrahigh bandwidth Devices for Optical Systems – about the centre’s all-optical switches (that interview can be found here ).
CUDOS has now added to its portfolio of breakthroughs with a PIC – photonic IC – which can not only [...]
Risky Business #96 — When iPhones Attack
February 17th, 2009This week’s edition of Risky Business is brought to you by the fine folks at Check Point Software. They’ve been making firewalls since 1645!
On this week’s show we take a look at the issue of mobile security. You’ll hear an excerpt from Fionnbharr Davies’ talk at Ruxcon in which he outlines the horror that is [...]
A Series of Tubes #64 – Stilgherrian on Twitter, Cisco on Traffic
February 13th, 2009It’s no surprise that Cisco is predicting traffic growth in its latest Visual Networking Index but it’s always interesting to try and peer into the future of IP traffic. Tubes talks to Cisco’s Arielle Summits and Thomas Barnett.
In particular, Cisco is looking at what might happen to mobile IP traffic – what are the drivers, [...]
Smart Call #47 — Will it be easier to find agents in 2009?
February 12th, 2009Contact centres usually find it hard to attract and retain staff. But with unemployment tipped to rise this year, will it become a little easier to find staff?
This week, we talk to two recruitment consultants to learn about the typical employment patterns in a downturn and early signs of a shift in the labour market.
We [...]
Risky Business #95 — Burning Down the House
February 10th, 2009This week’s podcast is sponsored by Tenable Network Security and hosted by Vigabyte virtual hosting.
On this week’s show we chat to the head of iDefense Labs, Rick Howard. He joins us to discuss the threat posed to organisations from disgruntled ex-staff. Layoffs have been ramping up, and we’ve already seen two high-profile incidents involving cranky [...]
Smart Call #46 — Welcome to Fiji, where the contact centre agents sound like Australians
February 6th, 2009In the first Smart Call for 2009, we learn all about operating a contact centre in Fiji, a destination that outsourcer Mindpearl has chosen because customers in the UK and USA think it is Australia!
We also learn about what it’s like to work in a country with an … ummm … interesting government.
In our first [...]