Archive for March, 2009
Risky Business 101 — DECT hacking plus special guest Paul Asadoorian
March 26th, 2009This week’s episode is sponsored by Microsoft and hosted, as always, by Vigabyte virtual hosting.
We’re shifting focus a little bit in this week’s feature and taking a look at DECT hacking. DECT is the Digital Enhanced Cordless Telecommunications standard, and as you’ll hear, it’s not always implemented correctly. That can be a lot of fun [...]
Smart Call # 53 – The future of outsourcing and offshoring
March 25th, 2009A decade ago, the idea of contact centres in India or the Philippines seemed a bit exotic.
Today, Indian offshoring is so well known that it features in Slumdog Millionaire, winner of Best Picture at the Academy Awards!
But one commentator says this big, fast shift of services around the world is only 10%-20 complete and that [...]
Smart Call # 53 - The future of outsourcing and the globalisation of services: Play Now | Play in Popup | DownloadA Series of Tubes #79: The Real Fake Conroy, Wikileaking All Over, and CSIRO’s New Wireless Collaboration
March 20th, 2009A Series of Tubes has always had a very great admiration for CSIRO’s work on wireless networking, so it was a treat for Tubes to be interviewing Dr Jay Guo, director of CSIRO’s Wireless Technology Laboratory, about a new collaboration with Beijing University of Post and Telecommunications.
The project will look at ways to extend the [...]
Risky Business #100 — L0phtCrack is back
March 19th, 2009This week’s podcast is brought to you by Tenable Network Security and hosted, as always, by Vigabyte virtual hosting.
It’s a special day for us at Risky Business HQ — we’ve launched our new Web site: Risky.biz.
We now publish two podcasts, video and written news and opinion. There’s also forums, so by all means go and [...]
Smart Call #52 – Channel Economics
March 19th, 2009On this week’s Smart Call we explore “Channel Economics,” the study of how to make sure your customers end up in the right channel.
To understand why this is an important thing to study, consider your bank and the fact it has probably spent years trying to get you to use the low-cost channel of an [...]
Smart Call # 51 – Why men make better contact centre personas
March 12th, 2009On this week’s Smart Call we speak to National Australia Bank’s Tim Cullen and learn about the Bank’s new speech recognition system, which is bringing all sorts of benefits to NAB and its customers.
Tim also reveals why the persona for the system is a man – apparently customers feel better about dealing with a virtual [...]
Risky Business #99 — H D Moore rang… 4500 times
March 10th, 2009Risky Business is brought to you this week by Check Point Software and hosted, as always, by Vigabyte virtual hosting.
This week’s feature is all about wardialling. H D Moore pops in to discuss his latest project, WarVOX.
WarVOX is a wardialler with a difference — instead of trying to connect to any modem that may be [...]
A Series of Tubes #77: TCP Undergoes a Security Audit
March 5th, 2009I’m not sure how many people in Australia know of the work of security researcher Fernando Gont, of the Technological University of Argentina, but he’s well-known enough in the UK to be the author of two papers which respectively audit the security of IP and TCP. The latest, covering the TCP protocol, has just been [...]
Smart Call #50 – Very public apologies and a new way to do IVR
March 5th, 2009This week’s Smart Call looks at a very public apology, in which a company used its blog to spell out customer service errors. We asked the company, GoodBarry, why it decided to be so frank and open with its customers … and the rest of the world!
We also speak to Inference Communications, and Australian company [...]
Risky Business #98 — Are Oracle administrators agents of Satan?
March 4th, 2009This edition of Risky Business is sponsored by Sophos.
On this week’s show we take a look at a recent survey [pdf] released by Oracle in conjunction with the Independent Oracle User Group.
It found 11 percent of Oracle administrators had never applied a critical patch. In fact, 70 percent of Oracle DBAs surveyed were at least [...]