Archive for July, 2009
A Series of Tubes #90: The role of IMS in IP-TV, Pipes in Africa and Tasmania, Government 2.0
July 27th, 2009Back from school holidays, Tubes talks to Ericsson A/NZ’s Head of Multimedia Strategy, Kursten Leins.
One of the big selling points for the NBN is that as well as fast Internet access for all, it will deliver a host of new IP-based television services. But how do carriers deliver those services in a way that generates [...]
A Series of Tubes #89: Project Toto in Toto
July 3rd, 2009For various reasons, but most of all because a NAS box died and took up far too much of my week, I lacked time to line up multiple Tubes interviews this week.
However, please indulge me: since Tubes regular Stigherrian is in Tanzania, and since “geek aid” is a topic that interests me, Tubes takes up [...]
Smart Call #64 – The worst contact centres
July 3rd, 2009This episode of Smart Call features Richard Gaze of Customer Service Benchmarking Australia, a Melbourne organisation that uses mystery shopping and surveys to analyse customer service experiences.
The company has recently updated its research and says mobile phone companies, airlines and banks are the worst customer service exponents in Australia. We ask Richard why in this [...]