Archive for March, 2008
Smart Call #9 — It’s all roses
March 28th, 2008Smart call, your weekly call and contact centre podcast, is available for download. We’re pleased to announce our appointment as the official media partner of the Voice Leadership Forum, a two-day event that will focus debate on the role of voice biometrics in defeating identity fraud!
We’ll be at the event on April 10 and 11 [...]
Smart Call #8 — Beyond scripting
March 20th, 2008Smart call, your weekly call and contact centre podcast, is available for download. This week’s show has news of a massive new customer service effort from an iconic Australian company, plus an interview with a contact centre pioneering a script-free outbound call technique.
On this week’s podcast:
Callcentres.net’s Dr Catriona Wallace on the Asian Contact Centre Industry [...]
Smart Call #7 — Data deluge
March 12th, 2008Smart call, your weekly call and contact centre podcast, is available for download. This week’s show has a deluge of data, as we cover two major benchmarking studies that report on the performance of contact centres around the world.
On this week’s podcast:
Callcentres.net’s Dr Catriona Wallace on the Asian Contact Centre Industry Benchmarking Reports and whether [...]