Smart Call #1 — Understanding the role of call centres in your business
November 21st, 2007Hello and welcome to the first edition of Smart Call, brought to you by ITRadio.com.au and Callcentres.net. We’re ramping up our podcast production in coming weeks, so you should see a few more editions of the show before we take a break over summer then return with a weekly netcast in late January.
On this week’s podcast:
- Callcentres.net’s Catriona Wallace discusses the news with ITRadio.com.au’s own Patrick Gray
- Smart Call host Simon Sharwood chats to Dayle Grant, The Australian Teleservices Association’s contact centre manager of the year.
- Mike Meredith, Chairman of the Australian Teleservices Association, reveals the two biggest concerns facing contact centres today.
Click on “play now” below or you can download the file manually. Our RSS feeds are up, but we don’t have a functioning iTunes link yet. They take a few days. In the mean time, however, you can still add us to your iTunes podcast feeds by clicking on “Advanced” in iTunes and selecting “subscribe to podcast”. Paste the following in the dialog box that appears: http://itradio.com.au/callcentres/?feed=rss2
