Smart Call #34 — And the winner is … the ATA Annual Conference and Awards
September 25th, 2008This week’s Smart Call is a special show, dedicated to the Australian Teleservices Association’s Annual Conference and Awards.
It’s a big show with SIX interviews:
- UCMS’ Ryan Brisbane on how it feels to be a repeat winner of the ATA award for best contact centre with more than 120 FTE staff
- The ATA’s Chair, Steve Mitchinson, on the big issues facing the industry
- ATA CEO Michael Meredith on the Association’s new standards and accreditation scheme
- St George Bank’s Antoine Casgrain on employee incentives
- Australia Post’s Greg Bubke reveals how his staff helped redefine the contact centre’s mission
- Tenix’s Michael Lynch reveals how he halved attrition in a tough contact centre
Big thanks to our founding sponsor NSC and Supporter CallDesign.
