Smart Call #50 – Very public apologies and a new way to do IVR
March 5th, 2009This week’s Smart Call looks at a very public apology, in which a company used its blog to spell out customer service errors. We asked the company, GoodBarry, why it decided to be so frank and open with its customers … and the rest of the world!
We also speak to Inference Communications, and Australian company with a new technology called ‘Voice Search’ that is not quite IVR and not quite open-dialog speech recognition!
On this week’s show:
- GoodBarry’s Marketing Manager Brett Welch
- Inference Communications’ Kirsty McCarthy
Thanks to founding sponsor NSC, which is staging a Business Optimisation Summit in Sydney on March 25th, featuring speakers from Virgin Blue HCF, Community First Credit Union, TPG, ICT, Microsoft, Sun, Avaya, Juniper, Verint, Datasquirt and RAD Data Networks!
Click here to register for the Summit.
