Smart Call # 57 – Senator Steven Fielding’s proposed anti-offsshoring bill
April 30th, 2009This week’s Smart Call comes to you live from the Australian Customer Management and Contact Centre Summit and features Family First Senator Steven Fielding explaining his proposed Stop Booting Jobs Offshore Bill.
The bill would make it very hard for contact centres to use offshore resources, making it understandably controversial.
We’ve been trying to get the Senator on the show without success, but tracked him down at this event!
Also on this week’s show, Dr Catriona Wallace joins us to look at news including:
- The decline of India’s contact centre offshoring industry
- The loss of 250 jobs in a Tasmanian regional contact centre
- Internet cafes that become contact centres by night
Thanks to our founding sponsor NSC for their support!
And for what it’s worth, here’s a camera-phone snap of Senator Fielding in action!
