Smart Call #60 – Industry anger over Do Not Call Register extension
May 21st, 2009Australia’s contact centre industry was not entirely happy about the introduction of a Do Not Call (DNC) register, but accepted its necessity.
But the industry is livid at the proposal, unveiled in the recent Federal Budget, to extend the register to businesses.
This week, we learn why the industry is so unhappy about the proposed extension in interviews with the Australian Direct Marketing Association and the ATA.
Dr. Catriona Wallace also offers her five cents worth on the topic and helps us to analyse news including:
- How green are contact centres?
- Consolidation of emergency services contact centres
- The state of the customer service job market
Thanks as ever to founding sponsor NSC.
