Smart Call #61 – Meet the Contact Centre Institute of New Zealand
May 28th, 2009This week’s Smart Call is brought to you by Verint, who ran seminars in Sydney and Melbourne this week entitled How to Survive (and even Thrive) During the Economic Downturn.
Verint’s Principal Global Solutions Consultant Bill Durr joins us with the first part of his presentation to the event.
Our feature interview for the week is with Alex VanDerLeij, Communications Officer for the new Contact Centre Institute of New Zealand (CCINZ). The CCINZ is the brand spanking new peak body for the industry in NZ and Alex explains its aims to us this week.
We also take a quick look at news including:
- New investment saves a regional contact centre!
- New contact centre jobs at Centrelink
- Fiji’s new contact centre tennant
And as ever, we like to thank our founding sponsor, NSC!
