This episode of Smart Call gets geeky as we talk to two IT strategists.
But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental Hotels Group.
We’ve also got a CIO for you, in the form of Phil Edwards from Smart Salary. Phil teams up with Global Speech Networks Nick Rodda to explain how he’s adopting an incremental approach to contact centre innovation.