SmartCall #15 – Outside In, Downside Up
May 8th, 2008Episode 15 SmartCall, of your customer service and contact centre podcast, is here and waiting for you to give it a digial home!This week we have a look at new customer service project at Melbourne’s South East Water, where management have figured out that field service can impact the contact centre and vice versa.Also on this week’s podcast:
- Callcentres.net’s Dr Catriona Wallace reveals on the strange tale of an American contact centre company turning to India’s domestic market for growth
- We explain how to haggle for carpets in Marrakesh.
- We learn about the Philippines’ latest BPO export push
- Is the contact centre really a stepping stone to other careers, as the IT press suggests?
