In this Smart Call, Dr. Catriona Wallace from callcentres.net helps us to look back at 2009.
We look at Senator Steven Fielding and the extended Do Not Call Register proposal.
Also on the show:
- What CEOs think of call centres today
- Investment and technology trends for 2009 and 2010
- How social media is impacting customer service
- The demise of Nortel and what it means for competition
And while we’re here, all at Smart Call wishes our readers and listeners the very merriest of Christmases, and a fabulous 2010!