Smart Call #61a – Phishing scammers create fake contact centre

June 3rd, 2009

Hi everyone.

I’m sick! It’s not swine flu, but I’ve been dragging myself around and haven’t had the energy to podcast.

But there’s a big story around we should look at anyway.

Over the last couple of weeks, the Commonwealth Bank has been the subject of a series of “phishing” attacks. For those who are not across IT security issues, “phishing” involves sending fake emails that try to con their recipients into handing over their Internet banking passwords.

Phishers usually do this with fake web sites that look just like a Bank’s real website.

But a new round of phishing targeting the Commonwealth Bank offers a phone number to call. And there’s even an IVR that answers calls to add some authenticity in the hope of fooling you.

The folks at have even recorded the IVR in action. Click here for their story about this scam and the recording.

We’ll try to address this incident on future editions of Smart Call.

Leave a Reply